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Warranty Information

Warranties start at date of purchase, not first date of item use. Warranties do not renew.

We do not condone the purchase of any refurbished products from third party sources. It is our policy to not sell refurbished products due to the dangerous nature of mixing water and electricity. Those refurbished products are not under warranty from Danner Manufacturing, nor have they been refurbished by Danner Manufacturing.

FOR PRODUCTS IN WARRANTY PERIOD

Danner Manufacturing will repair or replace any product found to be defective within the specified timeframe after purchase, as described in the manual provided with the product, provided that the product was purchased from Danner Manufacturing or one of its authorized resellers in new condition. See Warranty guidelines below. Products purchased from an unauthorized reseller of Danner Manufacturing’s products are not covered by the Danner Manufacturing warranty. Danner Manufacturing may decide to repair or replace any such product in its sole and absolute discretion. Damaging, cutting, or altering power cords or any other aspect of the product voids ANY warranty consideration. Damage or injuries resulting from misuse or negligence of the product are not covered by warranty.

In order to receive warranty service, call or email Danner Customer Service* to determine if the defective item must be returned to us. All warranties require valid proof of purchase from Danner or an authorized reseller of Danner products (e.g., receipt, invoice, credit card statement, or check duplicate.) Download the product Return Form (Click on link below), fill it out and include it with the defective product; please include a dated proof of purchase from either Danner Manufacturing or an authorized reseller of Danner products. For shipping and handling: Please refer to the Warranty section of the Operating & Instruction Manual that was included with the item. All return postage and handling costs can be found in that location. If no costs are listed, please contact Danner Mfg. customer service for instructions. In cases of lost or misplaced Operating & Instruction Manuals, they can all be found on the Danner Manufacturing website.

*DANNER MFG. CUSTOMER SERVICE:
Ph: 631 234-5261
E mail: CustomerService@Dannermfg.com

Download the product return form and follow the steps on the form.

Call Danner Customer Service (631) 234-5261 to receive an RMA# BEFORE mailing the form and product.

160 Oval Drive
Islandia, NY 11749

 

FOR PRODUCTS 0UT OF WARRANTY
All inoperative product requests that are pre-determined to be not under warranty should be addressed by clicking on: www.pondmasterservice.com. Proceed by following the necessary steps & instructions on the website to begin the process of resolving the claim. All shipping details will be provided within the website link. Please also note that a member of the PONDMASTER SERVICE team can be reached by phone at 518-793-8184.
WARRANTY PERIODS

Pondmaster (PM) & Mag-Drives 190 – 3600

  • Impeller Assembly: 1 Year
  • Pump Cover: 5 Years
  • Entire Pump: 5 Years

Pondmaster (PM) & ProLine Hy-Drives

  • Impeller Assembly: 1 Year
  • Entire Pump: 2 or 3 Years - See your manual

STATUARY & FOUNTAIN PUMPS

  • Impeller Assembly: 1 Year
  • Entire Pump: 1 or 2 Years - See your manual

ULTRAVIOLET CLARIFIERS

  • Entire Unit: 1 Year

AQUARIUM FILTERS

  • Skilter & EZ clean: 90 Days
  • Ovation: Entire Unit: 1 Year

OTHER ITEMS

  • See manual provided with product