Frequently asked questions
Warranty FAQs
1. How do I identify the pump I have?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
2. What is Danner Manufacturing’s return policy?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
3. Can I return a product if the cord has been cut or altered?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
4. Can I return a pump if I don’t have a receipt?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
Pump FAQs
5. Can I operate a Mag-Drive pump on its side?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
6. Can I run my pump in the Winter?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
7. Which direction should the impeller spin on the Pondmaster Mag-Drive pumps?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
8. Why isn’t my pump working? Or pumping too slowly?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
9. Why is my Mag-Drive pump noisy and vibrating?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
10. Why did the ceramic shaft inside the impeller break?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
11. What happens if I run my pump dry?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
12. Are the Mag-Drive or Hy-Drive pumps self-priming?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
13. Can I grease the pump?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
14. What material are the pumps made from?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
15. What does a ball valve do?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
16. What is the difference between the A and B version of my Mag-Drive pump?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
17. How do I determine the psi of my pump?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
18. How do I clean my pump and how often?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
Filter FAQs
19. Should I use chlorine to clean my Clearguard Filter System?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
20. Should I keep the Foam Filter Pad in my Clearguard Filter all the time?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
Pond FAQs
21. What size Air Pump do I need for my pond?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
22. How do I calculate how many gallons are in my pond?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
23. What is Sludge?
Look for a specifications/rating label on the body of the pump, look at what description and model number is listed on your receipt, compare your pump to the photos on our website, or send a picture of your pump to us with size information (dimensions) and we will try to assist.
Still have questions?
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